Refund policy

Effective Date: July 11, 2026

At MadWell, we want every order to reach you in excellent condition. Each product is carefully inspected before dispatch. Please read this Return, Refund & Replacement Policy carefully before placing an order.

1. No Return Policy

MadWell generally follows a No Return Policy.

Once an order has been delivered, products cannot be returned or exchanged for reasons including:

  • Change of mind

  • Personal preference

  • Incorrect product selection by the customer

  • Colour, design, style or appearance preference

  • Size-related concerns where product dimensions or size information were provided before purchase

  • Failure to review the product description, images or specifications before placing the order

We request customers to carefully review all product details before completing their purchase.

2. Replacement Eligibility

A replacement may be provided if:

  • You receive a product different from the product ordered

  • The product is damaged during transit

  • The product has a manufacturing defect at the time of delivery

  • An item is missing from your order

You must contact MadWell within 48 hours of delivery to report an eligible issue.

Requests submitted after 48 hours may not be eligible for replacement.

3. How to Request a Replacement

To request a replacement, please contact us and provide:

  • Order ID

  • Customer name

  • Clear photographs of the product received

  • Photographs of the packaging and shipping label

  • A brief description of the issue

An unboxing video, where available, can help us investigate damaged, incorrect or missing-product claims more quickly.

All requests are subject to verification by MadWell.

4. Conditions for Replacement

For an approved replacement:

  • The product must be unused

  • The product must be in its original condition

  • Original tags, packaging and accessories must be retained

  • The replacement request must meet the eligibility conditions mentioned above

MadWell reserves the right to decline claims where the product has been used, altered, damaged after delivery, or where sufficient evidence of the reported issue cannot be provided.

5. Replacement Process

Once a replacement request has been approved:

  1. Our customer support team will contact you with further instructions.

  2. We may arrange pickup of the incorrect, damaged or defective product where pickup service is available.

  3. The returned product may be inspected before the replacement is dispatched.

  4. The correct replacement product will then be shipped to you.

  5. Tracking details will be provided after dispatch.

For an approved replacement caused by an error from MadWell, manufacturing defect or transit damage, MadWell will bear the applicable replacement shipping cost.

6. Refunds

MadWell does not provide refunds for change of mind, personal preference, incorrect product selection or other non-eligible return requests.

A refund may be considered when:

  • An eligible replacement product is unavailable

  • MadWell is unable to fulfil an approved replacement

  • An order is cancelled by MadWell after payment has been received

  • Another refund is specifically approved by MadWell after verification of an eligible issue

Approved refunds will be processed to the original payment method used for the order.

MadWell will normally initiate an approved refund within 5–7 business days. Your bank, card issuer, UPI provider or payment service provider may require additional time to reflect the refund in your account.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery.

We recommend taking clear photographs and, where possible, recording an unboxing video immediately upon receiving the parcel.

Do not use, modify or attempt to repair the product before contacting us, as doing so may affect eligibility for replacement or refund.

8. Order Cancellation

Orders may be cancelled only before they have been shipped or dispatched.

Once an order has been dispatched, cancellation is no longer available.

If an eligible prepaid order is successfully cancelled before dispatch, any applicable refund will be processed to the original payment method.

9. Product Appearance

Due to differences in lighting, photography and device displays, actual product colours may vary slightly from the images shown on our website.

Minor colour variations that do not constitute a product defect or incorrect item are not eligible for return, replacement or refund.

10. Contact Us

For questions, replacement requests or refund-related assistance, please contact:

MadWell

Website: www.madwell.in
Email: madwell.ecom@gmail.com
Phone: +91 7044097697

When contacting us regarding an order, please include your Order ID so that we can assist you more quickly.

Thank You

Thank you for shopping with MadWell. We appreciate your trust and remain committed to providing quality jewellery and accessories along with reliable customer service.