Terms & Conditions

Effective Date: July 11, 2026

Welcome to MadWell. These Terms & Conditions govern your access to and use of www.madwell.in and all purchases made through our website.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

1. About MadWell

MadWell is an online store offering carefully curated anti-tarnish jewellery and stylish accessories. We strive to provide quality products, accurate product information, and a secure shopping experience for our customers across India.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use this website only for lawful purposes.

3. Products & Pricing

We make every effort to ensure that product descriptions, images, prices, and availability are accurate.

However:

  • Product colors may vary slightly due to screen settings and lighting.
  • Prices are subject to change without prior notice.
  • We reserve the right to modify or discontinue products at any time.

4. Orders

Once an order is placed, you will receive an order confirmation.

MadWell reserves the right to:

  • Accept or reject any order.
  • Cancel orders due to pricing errors, stock unavailability, suspected fraud, or any other legitimate reason.
  • Contact customers for additional verification before processing an order.

If payment has already been made for a cancelled order, any applicable refund will be processed through the original payment method.

5. Payments

We accept secure online payments through trusted payment gateway providers.

MadWell does not store your debit card, credit card, UPI PIN, CVV, or banking credentials.

6. Shipping

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery times are provided for convenience and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.

7. Refund & Replacement

MadWell follows a No Return Policy.

  • Product returns are not accepted.
  • Replacement is available only if the wrong product has been delivered.
  • Requests for replacement must be reported within 48 hours of delivery along with supporting photographs.

Please refer to our Refund & Replacement Policy for complete details.

8. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Website design
  • Text
  • Icons
  • Branding

is the property of MadWell and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. User Conduct

While using our website, you agree not to:

  • Use the website for unlawful activities.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful content.
  • Interfere with the security or functionality of the website.
  • Misuse customer accounts or payment systems.

10. Limitation of Liability

MadWell shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of the website.
  • Delay in delivery.
  • Temporary website downtime.
  • Third-party courier delays.
  • Payment gateway interruptions.
  • Events beyond our reasonable control.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

12. Changes to These Terms

MadWell reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Any changes become effective immediately upon publication on this page.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in India.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

MadWell

Website: www.madwell.in

Email: madwell.ecom@gmail.com

Phone: +91 7044097697

We are happy to assist you with any queries.

Thank You

Thank you for choosing MadWell. We appreciate your trust and are committed to providing a secure, transparent, and enjoyable shopping experience with premium anti-tarnish jewellery and accessories.